Some peoples EBay

So last year, (yes I know, it was so long ago) was Dan's 40th birthday party. I decided it would be fun to throw him an over the hill surprise party. Andy and Stef  kindly volunteered their house (Bless you both), and I started getting decorations together.

I found on EBay this awesome balloon package. It has a large Vulture mylar, and a two smaller reaper mylars with some latex balloons. It was being sold by someone who had a 99% feedback rating, but it was the only "package" like that I could find. I read all the negative and neutral feedback and even though I was trepidatious, I decided to take a chance anyway. Most of the feedback was that the items did not arrive or did not arrive in time. I ordered the package on November 22. by December 6, I had not gotten my package. I sent the seller a message asking for when it had been shipped. She responded right away stating that she would check on the mail date. She responded again that the package was sent and should have arrived. I advised her that I didn't get it. She asked me to check around my home or with family members.

I advised her that it had been sent to my office and that all incoming mail is logged. I did not get it, and could she please resend it? That was on December 9.   I never heard from her again. I sent 3 more messages after the 9th asking that she send the package ASAP. no response. Finally on the day of Dan's birthday, (3 days before Dan's surprise party),  I disputed the transaction with EBay. I only get like 30 days to do so, and I was up on deadline.

Surprisingly enough, after my dispute and my placing negative feedback on the seller, I get a message from her same day.  She refunded my money, AND noted that the reason she didn't get back with me was due to problems with her computer. WTH?  19 days of computer problems? Really?  This woman runs an EBay Store. She was able to go 19 days w/no computer?  I found this really hard to beleive.

A few days after she asked me to reconsider my negative feedback as she told me that she had computer problems. I decided to ignore. A coupld weeks later same message. I ignored. She has sent me two more requests to reconsider the negative. I finally got mad. I have my friend Charlotte who sells on EBay all the time. She busts her a$$ to make sure her customers are satisfied.  This woman has come to my house and used my computer and I live 12 miles away. She was in the hospital for 2 weeks and had her Son log in to let her customers know what was happening.  So for someone who has an EBay store to say it was acceptable to go 19 days w/out any attempt at communication is beyond me. So I got mad enough to write the following message to her. I really feel that my negative feedback was warrented. She could have made an effort.

Hello.

 I contacted you on December 6th to advise I did not get my package. You contacted me the next day to advise on when the package was mailed. I contacted you to advise I have not received it, and you contacted me again on December 9th to advise what to look for. I advised you on that same day that it was delivered to an office and that said office tracks incoming packages. It was not received. That was the last communication with you until December 28th which happens to be the same day that I disputed the transaction with EBay and left negative feedback. Between the 9th and 28th I sent 3 more messages. I realize that computer problems can happen. I work with computers every day. But why I felt compelled to leave negative feed back is because 19 days is quite some time to have computer issues for a EBay store. I know for a fact that you could have continued to conduct business on any computer. Friends, neighbor, library. Even to leave just a note that there was a problem with your computer and that you would get back to me as soon as able would have been acceptable.

I read all feedback on sellers before I buy anything. Normally I do not purchase anything from anyone with less that 100% feedback. There is a reason for feedback status. At that time you had a couple of negatives and a few neutrals already. Most all concerned the delay in delivery and the notation that packages were not received. Because the product you offered was the only one of that style I could find, I took a chance that I would get it. It was very important and the center piece for my husbands 40th birthday party. I ordered in what I thought was plenty of time, and even planned ahead enough that if the package didn’t arrive I would still have time for you to send a replacement.

I feel that my negative feedback was warranted as a warning to others that you are not able to always follow through with commitment. Perhaps it will save someone else from disappointment in purchasing from you. I have not responded to your other requests to change my feedback as I did not want to get into this with you. However I see that I must. I ask you to please not respond to this message and not to contact me again concerning this, or I will report you for harassment to EBay.

Thank you.

So feel free to leave a comment on how you feel I should have dealt with this, or if you think I did the right thing.